220615-A7402714.jpg
220619-A7402830.jpg

LEAP LEATHER CRAFT

ABOUT US

Here at Leap Leather Craft, our passion is to build a supportive leather craft community for all creators and crafters in New Zealand, as well as everywhere around the world. With our passion & love for leather crafting, we supply a combination of Leap handmade leather goods (perfect as gift ideas), handmade patterns for your DIY home projects and leather craft tools to help keep those creative juices flowing!

SO, WHO ARE WE?

Our Leap Leather Craft journey began in 2019 – initially starting out as a hobby from our love of creating. Gradually, we began expanding with a greater urge to contribute to the leather craft community in New Zealand and here we are today with your continuous love & support. We now pride ourselves in designing our unique leather goods & patterns from scratch and are always making room for improvement to provide the best services for our customers.

 

We are so grateful to have you on board our journey and can’t wait to showcase more of our creative potential through Leap Leather Craft!

220714-A7403072.jpg

Contact Us

Thanks for submitting!

Return policy: We believe in our products. If you are not satisfied with any order you placed through www.leapleathercraft.co.nz, then you may request a refund within 14 days of the purchase date. To request a refund, email us at , including: 1.Order number in the email subject line. 2.Brief message for the reason you are requesting a refund. Please note: Except for refunds due to defective or damaged products, shipping & any fees that occurred are non-refundable and for international orders, any duties and taxes occurred are also non-refundable. However, if your item arrives damaged or defective, please contact us at ASAP of the purchase date and include a photo of your damaged order, and we’ll take care of the rest. Personalised items are not refundable. Digital items: All leather craft patterns are not refundable once it is downloaded. CAN I RETURN A ON SALE ITEM? Unfortunately, Items marked on sale at the time of purchase are non-refundable. HOW LONG DOES IT TAKE TO PROCESS A REFUND? You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48 hours after we receive your email. Refunds will either issued to your credit card company or bank depending on your method of payment. Refunds may take up to 10 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at . Customer Service hours are 9am-5pm Business Days, excluding NZ national holidays. LEAP’s refund and return policies are subject to change. You should therefore consult at the time of your purchase to confirm the current refund and return policy.

Digital Items Shop Policy: OUR patterns are usually only for personal use, however, if you are willing to use for commercial use (such as making actual products and selling them), an annual subscription is required for every pattern you would like to use! Please contact Leap Team through live chat or email us: for further information. 

Please be aware that all our patterns are designed and created by LEAP Leather Craft and protected by Copyright law. 
Any reselling or sharing of any patterns from our store are illegal and unacceptable. 
Once you downloaded the files, refund is not accepted.

Shop Privacy Policy: Leap Leather Craft respects privacy and is committed to protecting personal information in compliance with the New Zealand Privacy Act 2020 (the Act). Personal information is information about an identifiable individual (a natural person). This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our website. This Privacy Policy describes how we deal with information we collect and demonstrates our commitment to the protection of individual privacy. By providing personal information to us, you are accepting and consenting to the practices described in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not submit any personal information to us. This policy does not limit or exclude any individual rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz. PERSONAL INFORMATION COLLECTED Personal information is any information about an identifiable individual, such as your name or your contact information. Personal information might be provided to us by you or by others. We will collect your personal information where you choose to provide it. The type of personal information we collect depends on the nature of our relationship with you. We collect personal information about you in the following circumstances: ▲ We will collect the personal information necessary to provide the services we are engaged to provide. This may include individual names, contact details (such as an email address, telephone number, physical address), tax file numbers or other government-issued identification numbers. To provide certain services, we might be required to collect further personal information from individuals to verify their identity. For example, where we are requested to provide a service that is a designated activity under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We will provide additional information where this applies to a specific engagement ▲ If we receive an enquiry or request for proposal through our website, we will collect data including names and email addresses so we can respond to the query or proposal ▲ If one is registered with us to receive ongoing updates about our services, events and/or for other marketing purposes we will collect personal information in the form of names and email addresses to provide these updates. We may also be provided with other contact details such as telephone numbers or physical addresses. Where personal information is provided it is agreed to allow use of the information in accordance with this Privacy Policy. We will generally collect information directly. In some instances, we might collect personal information from a third-party such as an employer is or a personal representative or from publicly available sources HOW WE USE YOUR PERSONAL INFORMATION We will not collect or use your personal information unless it is lawful to do so. We will use personal information: ▲ to verify identity ▲ to ship our products ▲ to market our services and products, including electronic contacting (e.g. by text or email for this purpose) ▲ to improve the services and products that we provide ▲ to bill and to collect money that is owed to us, including authorising and processing credit card transactions ▲ to respond to communications, including a complaint ▲ to protect and/or enforce our legal rights and interests, including defending any claim ▲ for any other purpose authorised by individuals or the Act ▲ The provision of personal information is voluntary. However, if one cannot, or will not, provide us with the personal information we reasonably require, we may not be able to contact or otherwise interact, or provide some or all requested services We have a legitimate interest in using information in these ways and it is fundamental to the nature of the service we provide. In addition to the specific circumstances above, we will only use personal information with individual consent (if required under applicable data protection laws) when we send carefully selected marketing materials about our services (or updates related to them) by email. Individuals have the right to opt out of receiving such direct marketing at any time. If at any time one wishes to stop receiving direct marketing messages from us, the easiest way to do so (for electronic messages) is to use the unsubscribe feature in the marketing message received. Our website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of such websites, or the way those websites handle any personal information provided to them by individuals. We have no control over, and are not responsible for, any third party’s use or disclosure of personal information. PROTECTING YOUR PERSONAL INFORMATION Despite Leap Leather Craft’s best efforts, security cannot be guaranteed against all threats. To the best of our ability, access to personal information is limited to those who need to know. Those individuals who have access to the data are required to maintain the confidentiality of the information. We also make reasonable efforts to retain personal information only for ▲ so long as the information is necessary to comply with an individual’s request; or ▲ as necessary to comply with legal, regulatory, internal business and policy requirements. The period for which the information is retained will depend on the specific nature and circumstances under which the information was collected. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION Subject to certain grounds for refusal set out in the Act, individuals have the right to access readily retrievable personal information that we hold and to request a correction to that information. Before this right is exercised, we will need evidence to confirm the identity of the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that a correction has been requested. If an individual wants to exercise either of the above rights, they should email us at info@leapleathercraft.co.nz. The email should provide evidence of identity and set out the details of the request (e.g. the personal information, or the correction, that is being requested). We may charge a reasonable fee to provide copies of personal information or correcting that information. INTERNET USE While we take reasonable steps to maintain secure internet connections, if we are provided with personal information over the internet, the provision of that information is at the individuals own risk. If a link on our website to another site is followed the owner of that site will have its own privacy policy relating to personal information. We suggest a review of that site’s privacy policy before personal information is provided. CONTACTING US If one has any questions about this privacy policy, our privacy practices, or if an individual would like to request access to, or correction of, personal information, we can be contacted via Email: info@leapleathercraft.co.nz Phone: 64 2108790068

About Shipping: What carriers and services do you offer? Domestic: NZ Nationwide with NZ Post Economy, we offer free shipping for physical orders over $200(Ts&Cs Applies). International: DHL express How long is the handling time between when an order is placed and when it will ship? Within 1-3 business days. Do orders need to be placed before a specific time? No.